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Micro-Courses
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Being Prepared to Take the Heat
Course Name
Target Audience
Aspiring / Emerging Leader
Skill Focus
Customer Focus
? Be introduced to a model to help them respond to dissatisfied customers in a way that addresses needs and builds loyalty.
? Learn to diffuse situations so they can address the problem and stop the frustration from gaining momentum.
Objectives
Length of Course
15 mins
Related Micro-Courses
N/A
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