Micro-Courses

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Being Prepared to Take the Heat

Course Name

Target Audience

Aspiring / Emerging Leader

Skill Focus

Customer Focus

? Be introduced to a model to help them respond to dissatisfied customers in a way that addresses needs and builds loyalty.
? Learn to diffuse situations so they can address the problem and stop the frustration from gaining momentum.

Objectives

Length of Course

15 mins

Related Micro-Courses

N/A

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