Micro-Courses

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Communication: Connect Through Conversations

Course Name
Target Audience

First-Level Leader

Skill Focus

Communication

You will learn to:
Conduct conversations that achieve your intended business goals.
Communicate and respond in ways that meet the unique personal needs of team members and others.
Recognize and react to emotions (yours and others�) present in work situations.
Use a technique to provide meaningful, supportive feedback.

Objectives
Length of Course

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Giving Positive Feedback
Handling Emotion and Upset
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Interaction Skills Simulation
Is Empathy Boss? Microgame
Preparing for Difficult Conversations
Resolve to Involve Microgame