Communicating with Impact

You will learn to:
Recognize the impact you can have on your success and the success of others by enhancing interpersonal relationships in the workplace.
Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.
Use a set of interaction process skills that enable you to conduct more successful discussions that achieve results.
Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.