Micro-Courses

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Steps to Great Service

Course Name
Target Audience

Aspiring / Emerging Leader

Skill Focus

Customer Focus

? Identify the personal and practical needs of customers.
? Review three Key Principles to help effectively meet and exceed customers' personal needs.
? Learn a simple process for satisfying customers� practical needs.

Objectives
Length of Course

15 mins

Related Micro-Courses

N/A