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Micro-Courses
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Resolving a Conflict You�re Involved In
Course Name
Target Audience
Aspiring / Emerging Leader, First-Level Leader
Skill Focus
Resolving Conflict
? Use the Interaction Guidelines to uncover the causes of a conflict and develop a solution that everyone can support.
? Use the Key Principles to show that you value the other person's ideas, build trust, and encourage the person toward resolution.
Objectives
Length of Course
20 mins
Related Micro-Courses
N/A
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