Micro-Courses

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Resolving a Conflict You�re Involved In

Course Name
Target Audience

Aspiring / Emerging Leader, First-Level Leader

Skill Focus

Resolving Conflict

? Use the Interaction Guidelines to uncover the causes of a conflict and develop a solution that everyone can support.
? Use the Key Principles to show that you value the other person's ideas, build trust, and encourage the person toward resolution.

Objectives
Length of Course

20 mins

Related Micro-Courses

N/A