Micro-Courses

You will learn to:
Identify the common causes and costs of conflict as well as the benefits it can bring to you, your team, and the organization.
Recognize warning signs and take action to prevent situations from escalating through the stages of conflict.
Use Key Principles to defuse strong emotions, keep the lines of communication open, and build trust.
Analyze a conflict to determine an objective, focused approach to working it out.
Use a Discussion Planner and interaction process skills to effectively discuss and resolve conflict.
Employ conflict resolution skills and tools to navigate through challenging conflicts.

Applying these concepts/skills will enable you to:
Reduce the cost of conflict for yourself and your organization.
Minimize or prevent conflict by promoting a culture of trust, mutual respect, and collaboration.
Make appropriate choices, both in words and actions, to direct situations away from possible damage and toward the discovery of new ideas and solutions.
Remove roadblocks to proactively taking action when the warning signs of conflict occur.
Successfully plan and conduct conflict resolution discussions.