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Micro-Courses
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Handling Emotion and Upset
Course Name
Target Audience
First-Level Leader
Skill Focus
Emotional Intelligence Essentials
? Understand the neuroscience of handling the emotional response.
? Identify three approaches that make responding to emotion and upset worse.
? Use the number one skill to effectively handle and defuse emotion.
Objectives
Length of Course
10 mins
Related Micro-Courses
N/A
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