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Handling Emotion and Upset

Course Name

Target Audience

First-Level Leader

Skill Focus

Emotional Intelligence Essentials

? Understand the neuroscience of handling the emotional response.
? Identify three approaches that make responding to emotion and upset worse.
? Use the number one skill to effectively handle and defuse emotion.

Objectives

Length of Course

10 mins

Related Micro-Courses

N/A

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