Micro-Courses

You will learn to:
Recognize people�s personal and practical needs and the importance of responding to those needs as a leader who sparks action in others.
Use the Interaction Essentials �Key Principles and Interaction Guidelines to enhance your communication with your team members and others.
Prepare to conduct effective interactions by using a Discussion Planner. Employ a technique�STAR�to provide meaningful, supportive feedback.
Applying these concepts/skills will enable you to:
Enhance your performance as a leader who achieves results through others as you build stronger relationships with your team and others.
Realize business benefits as well as benefits to you as a leader from anticipating and meeting the personal and practical needs of those with whom you interact.
Plan for interactions more successfully�in person and virtually�so that the efforts of you and your team are increasingly focused, efficient, and effective.
Enrich the feedback that you provide to others.