Micro-Courses

You will learn to:
Recognize opportunities to provide coaching to ensure someone�s success or to improve or enhance work performance.
Apply three techniques for coaching both proactively and reactively. Use essential interaction skills to meet personal and practical needs during coaching discussions.
Plan to follow up with the person you�ve coached to provide feedback and discuss responsibility for measuring results.
Applying these concepts/skills will enable you to:
Encourage people to take ownership of and be accountable for their work performance.
Create a work environment where people are comfortable taking on the risks associated with new responsibilities.
Boost morale, improve productivity, and increase profitability by coaching for peak performance in each person.
Manage work performance issues in a fair, consistent manner.